General terms and conditions of business

General terms and conditions of business

I. SCOPE

  1. These General Terms and Conditions apply to all contracts or contractual relationships concluded with SNEAKERZH GmbH (hereinafter referred to as the "Seller"). This expressly includes both online ( http://sneakerzh.ch ) and on-site transactions.

SNEAKERZH GmbH
 Münstergasse 24
8001 Zurich

CHE-188.398.570

  1. The services and offers are provided exclusively on the basis of these General Terms and Conditions. These General Terms and Conditions also apply to all future business relationships with the contractual partner without further consent and take precedence over those of the customer, unless otherwise agreed in writing.

II. CONCLUSION OF CONTRACT

  1. The offers published on the website do not constitute a binding request to conclude a purchase contract. Rather, they are a non-binding invitation to submit an offer (ad offerendum).
  2. By ordering a product (either by telephone or via the online shop, or by purchasing on-site), the customer submits an application to conclude a purchase contract.
  3. Upon receipt, an order confirmation is automatically generated. This constitutes binding acceptance of the purchase contract. The price listed therein for the products is binding. For purchases made in-store, this price is replaced by the payment of the products.
  4. Cancellation of the order is no longer possible from the moment you receive the order confirmation.
  5. The images depicted on the website and other social media sites may differ from the actual product. The seller assumes no liability in this regard and excludes any corresponding claims by the customer.

III. PRIZES

  1. The prices listed on the website include VAT if delivery is only within Switzerland. Any transaction costs are excluded and can be added to the price subsequently. Delivery costs and any customs fees for international shipments (outside Switzerland) are not included in the product price.
  2. The seller reserves the right to change prices at any time. For orders already placed, the prices stated in the respective order confirmation are binding.

IV. PAYMENTS

  1. Payment can be made using the methods listed during the order or payment process. The seller reserves the right to cancel certain payment methods or not offer them for certain orders.
  2. If you choose the payment option "on account," the payment process, including the invoice, will be handled by our partner Klarna. The general terms and conditions of Klarna Bank AB apply, which can be found here.
  3. The invoice will be sent to you directly by email from Klarna Bank AB. The invoice amount is to be paid in full to Klarna Bank AB and not to the seller.
  4. Any inquiries regarding purchase on account should be directed to Klarna Bank AB directly. The seller is not a creditor of the customer's claim.
  5. Any fees or other costs charged by external payment providers will be added to the product price. The seller assumes no liability or responsibility for these. Inquiries regarding payment processing should be addressed directly to the respective provider.

V. Purchase on account with installment option (POWERPAY)

  1. As an external payment service provider, MF Group / POWERPAY offers the payment method "purchase on account." With this single invoice, you can easily pay for your online purchase by invoice. If you fail to pay within the specified timeframe, you will receive a monthly invoice with an order summary in the following month.
  2. Upon conclusion of the purchase contract, POWERPAY assumes the resulting invoice amount and handles the corresponding payment terms. When purchasing on account, you accept POWERPAY's terms and conditions in addition to our terms and conditions (powerpay.ch/de/agb).

VI. DELIVERY

  1. Unless otherwise agreed, the goods will be delivered from the warehouse to the address you specify.
  2. The goods remain the property of the seller until the purchase price has been paid in full.
  3. Should delivery of the goods fail due to the customer's fault, the seller may withdraw from the contract. Any payments made will be refunded upon provision of any necessary payment details.
  4. In the event of unjustified non-acceptance of the goods, the customer will be charged for the costs incurred. The seller reserves the right to assert additional claims.
  5. In the event of non-delivery to the customer by the seller's freight forwarder, the respective specifications of the freight forwarder shall apply.
  6. The seller is, as an exception, not obligated to deliver the ordered goods if the goods were properly ordered by the provider, but timely delivery by any suppliers was not possible. The reasons for the delay are not decisive in this case. If the goods are unavailable, the seller will refund any payments already made to the customer.
  7. The seller does not guarantee that the listed products will be available at the time of order. All information regarding availability and delivery times is therefore subject to change without notice. This also applies to confirmed delivery dates.
  8. In the event of any delivery delays beyond the Seller's control, there is no right to withdraw from the contract. This includes, but is not limited to, delays caused by delayed or non-delivered deliveries by suppliers.

VII. TRANSPORT DAMAGE

  1. Any transport damage must be reported to the seller immediately upon discovery, but no later than five days after receipt of the order. Hidden defects that cannot be immediately detected during a proper inspection must be reported immediately upon discovery. The report must be made in writing via kuvet@sneakerzh.ch or deniz@sneakerzh.ch ; otherwise, it will be deemed not received.
  2. The seller is not liable for defects resulting from improper handling, normal wear and tear, or external influences. Repairs or other modifications to the products without the seller's written consent will void the warranty in its entirety.
  3. Further claims, such as the assertion of compensation for consequential or indirect damages, are excluded and are reduced to the statutory minimum.

VIII. CANCELLATION POLICY AND RETURN

  1. Cancellation of an order or purchase is no longer possible after receipt of the order confirmation.
  2. Returns or exchanges outside of the statutory warranty claims are excluded. Any guarantees for the lifetime of the products do not exist.
  3. Any damage to the product is subject to the provisions in the TRANSPORT DAMAGES chapter.

IX. LIABILITY

  1. The seller's liability is reduced to the statutory minimum; accordingly, it is only liable for damages caused intentionally or through gross negligence, and the liability amount is limited to the order value.
  2. The seller is not liable for damages caused by third parties or assistants.
  3. Further claims, such as the assertion of compensation for consequential or indirect damages as well as claims for compensation, are excluded.

X. PRIVACY POLICY

  1. The provisions regarding data protection can be found in the privacy policy.
  2. The privacy policy is an integral part of these general terms and conditions.

XI. COPYRIGHT

  1. Trademarks, the company name, the designs, and the entire website are protected by copyright. Prior written consent from the seller is required for their use.

XII. FINAL PROVISIONS

  1. Should one or more provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions.
  2. These general terms and conditions always take precedence over any terms and conditions of the customer. Any deviating agreements must be made in writing.
  3. Orders and the provisions of these General Terms and Conditions are governed exclusively by Swiss law. The place of jurisdiction is Zurich.

XIII. IDENTIFICATION/IMPRINT

  1. The seller reserves the right to change the general terms and conditions at any time.
  2. If you have any questions about the General Terms and Conditions, the seller's customer service is available at kuvet@sneakerzh.ch or deniz@sneakerzh.ch .

SNEAKERZH GmbH
 Münstergasse 24
8001 Zurich