General terms and conditions of business

General terms and conditions of business

I. SCOPE

  1. These general terms and conditions apply to all contracts or contractual relationships concluded with SNEAKERZH GmbH (hereinafter referred to as the “Seller”). This expressly includes both online ( http://sneakerzh.ch ) and on-site transactions.

SNEAKERZH GmbH
 Körnerstrasse 8
8004 Zurich

CHE-188.398.570

  1. The services and offers are provided exclusively on the basis of these General Terms and Conditions. The General Terms and Conditions also apply to all future business relationships with the contractual partner, without renewed consent, and take precedence over those of the customer, unless otherwise agreed in writing.

II. CONCLUSION OF CONTRACT

  1. The offers published on the website do not constitute a binding request to conclude a purchase contract. Rather, they are a non-binding invitation to submit an offer (ad offerendum).
  2. By ordering a product (either by telephone, via the online shop or by purchasing on site), the customer submits an application to conclude a purchase contract.
  3. After receipt, an order confirmation is automatically generated. This represents the binding acceptance of the purchase contract. The price listed for the products is binding. When purchasing on site, this is replaced by the payment of the products.
  4. Cancellation of the order is no longer possible from the moment of receipt of the order confirmation.
  5. The offers shown in images, both on the homepage and on other social media, may differ from the actual goods. The seller assumes no liability in this regard and excludes any corresponding claims by the customer.

III. PRIZES

  1. The prices listed on the website include VAT if the delivery is only made to Switzerland. Any transaction costs are excluded and can be added to the price later. Delivery costs and any customs costs for international shipping (outside Switzerland) are not included in the product price.
  2. The seller reserves the right to change prices at any time. For orders already placed, the prices in the respective order confirmation are binding.

IV. PAYMENTS

  1. Payment can be made using the methods listed in the order or payment. The seller reserves the right to cancel payment methods depending on the situation or not to offer them for certain orders.
  2. If you choose the payment option "on account", the payment process, including sending the invoice, will be handled by our partner Klarna. The general terms and conditions of Klarna Bank AB apply and can be found here.
  3. The invoice will be sent to you directly by email from Klarna Bank AB. The invoice amount must be paid in full to Klarna Bank AB and not to the seller.
  4. Any inquiries regarding purchase on account must be made directly to Klarna Bank AB. The seller is not a creditor of the customer's claim.
  5. Any fees or other costs charged by the external payment providers will be charged in addition to the product price. The seller assumes no liability or responsibility for this. Inquiries regarding payment processing should be addressed directly to the relevant provider.

V. Purchase on account with installment option (POWERPAY)

  1. As an external payment service provider, MF Group / POWERPAY offers the payment method “purchase on account”. With the individual invoice, you can easily pay for your online purchase by invoice. If you do not pay within the specified time frame, you will subsequently receive a monthly invoice with an order overview in the following month.
  2. When the purchase contract is concluded, POWERPAY takes over the invoice claim and handles the corresponding payment terms. When purchasing on account, you accept POWERPAY's terms and conditions in addition to our terms and conditions. (powerpay.ch/de/agb).

VI. DELIVERY

  1. Unless otherwise agreed, the goods will be delivered from the warehouse to the address you provided.
  2. The goods remain the property of the seller until the purchase price has been paid in full.
  3. If the delivery of the goods fails due to the customer's fault, the seller can withdraw from the contract. Payments made will be refunded after providing any required payment details.
  4. In the event of unjustified non-acceptance of the goods, the costs incurred will be charged to the customer. The seller reserves the right to assert additional claims.
  5. In the event that the Seller's shipping company is unable to deliver the goods to the Customer, the shipping company's respective instructions shall apply.
  6. The seller is, as an exception, not obliged to deliver the ordered goods if the goods were ordered correctly by the provider, but timely delivery by any suppliers was not possible. The reasons for the delay are not decisive in this case. If the goods are not available, the seller will refund the customer any payments already made.
  7. The seller does not guarantee that the products listed are available at the time of ordering. All information on availability and delivery times is therefore without guarantee and can change at any time and without prior notice; this also applies to confirmed delivery dates.
  8. In the event of any delays in delivery that are beyond the control of the seller, there is no right to withdraw from the contract. This includes, but is not limited to, delays caused by deliveries from suppliers that are also delayed or do not take place.

VII. TRANSPORT DAMAGES

  1. Any transport damage must be reported to the seller immediately after discovery, but no later than five days after receipt of the order. Hidden defects that cannot be immediately identified during a suitable inspection must be reported immediately after discovery. The report must be made in writing via kuvet@snkrzh.ch or almaf@snkrzh.ch , otherwise it will be deemed not to have been received.
  2. The seller is not liable for defects that arise as a result of incorrect handling, normal wear and tear or external influences. If repairs or other interventions are carried out on the products without the seller's written consent, the warranty claim will be completely void.
  3. Further claims, such as the assertion of damages for consequential or indirect damages, are excluded and are reduced to the statutory minimum.

VIII. CANCELLATION POLICY AND RETURN

  1. Cancellation of an order or purchase is no longer possible after receipt of the order confirmation.
  2. Returns or exchanges outside of the statutory warranty claims are excluded. There are no guarantees for the lifetime of the products.
  3. For any damage to the product, the provisions in the TRANSPORT DAMAGES chapter apply.

IX. LIABILITY

  1. The seller's liability is reduced to the statutory minimum; accordingly, it is only liable for damages caused intentionally or through gross negligence, and the liability amount is limited to the order value.
  2. The seller is not liable for damages caused by third parties or assistants.
  3. Further claims, such as the assertion of damages for consequential or indirect damages as well as claims for compensation, are excluded.

X. PRIVACY POLICY

  1. The provisions regarding data protection can be found in the privacy policy.
  2. The privacy policy is an integral part of these general terms and conditions.

XI. COPYRIGHT

  1. Trademarks, the company, the designs and the entire Internet offering are protected by copyright. Prior written consent must be obtained from the seller for use of these.

XII. FINAL PROVISIONS

  1. Should one or more provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the other provisions.
  2. These general terms and conditions always take precedence over any terms and conditions of the customer. Any deviating agreements must be made in writing.
  3. Orders and the provisions of these General Terms and Conditions are subject exclusively to Swiss law. The place of jurisdiction is Zurich.

XIII. IDENTIFICATION/IMPRINT

  1. The seller reserves the right to change the general terms and conditions at any time.
  2. If you have any questions about the General Terms and Conditions, the Seller is available to you through her customer service at kuvet@sneakerzh.ch or almaf@sneakerzh.ch .

SNEAKERZH GmbH
 Körnerstrasse 8
8004 Zurich