Refund Policy

Refund Policy – SNEAKERZH

1. No statutory right of withdrawal for online purchases
Please note that there is no legal right of withdrawal for online purchases in Switzerland. By placing your order, you confirm that you are aware of the desired size, color, and model . SNEAKERZH assumes no liability for incorrect purchases by the customer.

2. Buyer's responsibility
The buyer is solely responsible for selecting the correct size, color, and model . Before purchasing, we strongly recommend:

• Check the manufacturer’s size charts.
• Make sure you select the correct variant of the product.
• If you are unsure, please contact our customer support in advance.

3. Authenticity & original condition of the products
All our products are shipped exclusively in the original box and come with a 100% authenticity guarantee . We inspect each pair for quality and defects before shipping. Therefore, defects or errors on our part are excluded.

4. No right to refund or exchange
Since we only sell limited edition sneakers and exclusive items , there are no refunds or exchanges for incorrectly ordered items or changes of mind.

5. Exchange in case of incorrect size – goodwill arrangement
If the size you ordered doesn't fit, you can contact us via our customer support or Instagram . We're available 24/7 and will check if we can offer you a solution (e.g., by arranging an exchange or resale options).

6. Exclusion of any liability
SNEAKERZH is not liable under any circumstances for incorrect purchases, incorrect size orders, or requests for alterations after purchase. The responsibility for the correctness of the order lies solely with the purchaser .

By purchasing, you accept these terms and conditions and waive any right to a refund.